Ancestry.com vs Family Tree DNA

In-depth comparison, December 2018

Ancestry.com vs Family Tree DNA: DNA Testing Kit Comparison

Ancestry.com vs. Family Tree DNA: Pros and Cons of Each
PROS
CONS
  • No significant cons
PROS
  • No significant advantages
CONS
Ancestry.com vs. Family Tree DNA: Comparison Summary
Advantage
Ancestry.com
Criteria
Family Tree DNA
Advantage
5.2
Overall Score
Overall Score
2.5
Overall Score
4.0 stars – See brand >
Brand Popularity
4.0 stars – See brand >
Advantage
Ancestry.com
Shipping & Returns Policies
Family Tree DNA
Advantage
Yes
Returns & Exchanges Policies
Advantage
Ancestry.com
Payment Options
Family Tree DNA
Advantage
Yes
Paypal Support
Yes
Debit & Prepaid Card Support
Unlikley
Advantage
Ancestry.com
Discount Policies
Family Tree DNA
Advantage
Unlikley
Student Discount Policies
Unlikley
Unlikley
Military Discount Policies
Unlikley
Unlikley
Senior Discount Policies
Unlikley
Unlikley
Promo Code Support
Yes
Black Friday Page
Yes
Unlikley
Cyber Monday Page
Unlikley
Advantage
Ancestry.com
Customer Service Features
Family Tree DNA
Advantage
Unlikley
Gift Card Support
Unlikley
Social Media Presence
Unlikley
Customer Service
Unlikley
Yes
Contact Information Availability
Yes
Advantage
Ancestry.com
Financing Options
Family Tree DNA
Advantage
Unlikley
Affirm Financing Support
Unlikley
Unlikley
Afterpay Financing Support
Unlikley
Unlikley
Klarna Financing Support
Unlikley
Advantage
Ancestry.com
Marketing Programs
Family Tree DNA
Advantage
Yes
Affiliate Programs
Advantage
Ancestry.com
Other Features
Family Tree DNA
Advantage
Yes
Privacy Policies
Yes
Unlikley
Health & Disease Detection
Yes
Yes
Test Result Timetable Support
Yes

Ancestry.com vs. Family Tree DNA: Comparison Details

Best Privacy Policies – Tie
YES

Yes, Ancestry.com keeps your DNA test results private and secure. You can find more info on Ancestry.com's privacy policies on their FAQ page.

Hope you find the information you need on Ancestry.com's privacy policies. You can also check out Ancestry.com's homepage for more information on what type of DNA information they collect and share with others.

Last reviewed July 19, 2018. Read all 2 DNA test results private reviews.

YES

Yes, Family Tree DNA keeps your DNA test results private and safe.

You can find out more about Family Tree DNA's privacy policies on their FAQ page.

Hope this helps! If you can't find the information in the link above, you might be able to find more information on Family Tree DNA's homepage here.

Last reviewed July 18, 2018. Read all 2 DNA test results private reviews.

Best Health & Disease Detection – Winner: Family Tree DNA
UNLIKELY

It's not clear whether Ancestry.com's DNA tests look for genetic health conditions or not. It might be best to visit their site to get the latest, up-to-date info on what info a Ancestry.com test will provide, here.

You can always try Ancestry.com's homepage as well to see if they have additional information posted there. They may occasionally post coupon codes and deals, too: link.

Last reviewed July 18, 2018. Read all 2 for health conditions reviews.

YES

Yes, Family Tree DNA's does test for various genetic-related health conditions or diseases. You can find more info on the types of health conditions Family Tree DNA tests for on on their FAQ page.

Hope you find the information you need on Family Tree DNA's health-related services. You can also check out Family Tree DNA's homepage for more information.

Last reviewed July 18, 2018. Read all 2 for health conditions reviews.

Best Test Result Timetable Support – Tie
YES

Yes, Ancestry.com does provide an estimated timeline on their site, indicating how long it might take for you to receive your DNA test results.

You can find out more about Ancestry.com's results timetables on their FAQ page.

Hope this helps! If you can't find the information in the link above, you might be able to find more information on Ancestry.com's homepage here.

Last reviewed July 18, 2018. Read all 2 test result timetables reviews.

YES

Yes, Family Tree DNA provides a timetable for how long it will take to get your results back on their FAQ page.

Hope you find the information you need on Family Tree DNA's results timetables. You can also check out Family Tree DNA's homepage for more information on how long it takes to receive your DNA test results.

Last reviewed July 18, 2018. Read all 2 test result timetables reviews.

Best Returns & Exchanges Policies – Winner: Ancestry.com
YES

Yes, Ancestry.com does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Last reviewed May 8, 2018. Read all 2 free returns & exchanges reviews.

Not rated yet.
Best Student Discount Policies – Tie
UNLIKELY

It does not appear that Ancestry.com offers a specific student discount. You can check this page for more information about Ancestry.com's student discounts and offers.

You might also check out their homepage to see if they've posted any additional information about student discounts. You can also subscribe to their email newsletter, as some stores will send special offers not available on their website through their email newsletter.

Last reviewed June 26, 2018. Read all 2 student discounts reviews.

UNLIKELY

We were not able to find any specific student discounts offered by Family Tree DNA. Check this page for the latest information about Family Tree DNA's student discounts and offers.

check out their homepage to see if they've posted any additional information about student discounts.

Last reviewed September 20, 2018. Read all 2 student discounts reviews.

Best Military Discount Policies – Tie
UNLIKELY

We looked into this, and we did not find any specific military discounts offered by Ancestry.com. You can check this page for more information about Ancestry.com's veteran discounts and offers.

You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special offers not available on their website through their email newsletter.

Last reviewed August 13, 2018. Read 1 military discounts review.

UNLIKELY

We looked into this, and we did not find any specific military discounts offered by Family Tree DNA. You can check this page for more information about Family Tree DNA's veteran discounts and offers.

You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special offers not available on their website through their email newsletter.

Last reviewed April 20, 2018. Read all 2 military discounts reviews.

Best Senior Discount Policies – Tie
UNLIKELY

Based on our research, it appears unlikely that Ancestry.com offers any special discounts for seniors. Check this page for more information about Ancestry.com's senior discounts and offers.

Last reviewed December 4, 2018. Read all 2 senior discounts reviews.

UNLIKELY

Based on our research, it appears unlikely that Family Tree DNA offers any special discounts for seniors. Check this page for more information about Family Tree DNA's senior discounts and offers.

Last reviewed April 25, 2018. Read all 2 senior discounts reviews.

Best Gift Card Support – Tie
UNLIKELY

You can check Ancestry.com's customer service page here to see if they have posted any new information about gift cards or e-gift card options. Alternatively, you can check Ancestry.com's homepage to check for information regarding gift ideas going forward.

Last reviewed October 24, 2018. Read all 2 gift cards reviews.

UNLIKELY

You can check Family Tree DNA's customer service page here to see if they have posted any new information about gift cards or e-gift card options. Alternatively, you can check Family Tree DNA's homepage to check for information regarding gift ideas going forward.

Last reviewed December 8, 2018. Read all 2 gift cards reviews.

Best Affiliate Programs – Winner: Ancestry.com
YES

Yes, Ancestry.com does do affiliate marketing, so you can earn commissions by referring new customers to Ancestry.com. Based on our research, here's how they participate in the major affiliate networks:

Skimlinks: YesApplyViglink: YesApplyShareASale: UnlikelyCheck statusAwin (Affiliate Window): UnlikelyCheck statusFlexOffers: YesApplyCommission Junction (CJ, Conversant): YesApplyRakuten Marketing (Linkshare): UnlikelyCheck statusPepperjam: UnlikelyCheck statusImpact Radius (Impact.com): UnlikelyCheck statusAvantlink: UnlikelyCheck statusWebgains: UnlikelyCheck status

You can also check Ancestry.com's homepage to see if they've posted any updated information about their affiliate or referral programs.

Last reviewed July 5, 2018. Read all 2 affiliate programs reviews.

NO

It appears that Family Tree DNA does not have an affiliate program at this time. Based on our search of the popular affiliate networks such as Commission Junction, Linkshare, Pepperjam and Shareasale, we were not able to find an active affiliate program for Family Tree DNA. That said, it is possible that they have recently joined an affiliate network or launched their own referral program. You can double-check the following affiliate networks to see if they've joined:

Skimlinks: UnlikelyCheck statusViglink: UnlikelyCheck statusShareASale: UnlikelyCheck statusAwin (Affiliate Window): UnlikelyCheck statusFlexOffers: UnlikelyCheck statusCommission Junction (CJ, Conversant): UnlikelyCheck statusRakuten Marketing (Linkshare): UnlikelyCheck statusPepperjam: UnlikelyCheck statusImpact Radius (Impact.com): UnlikelyCheck statusAvantlink: UnlikelyCheck statusWebgains: UnlikelyCheck status

You can also check Family Tree DNA's homepage to see if they've posted any updated information about their affiliate or referral programs.

Last reviewed July 5, 2018. Read all 2 affiliate programs reviews.

Best Paypal Support – Winner: Ancestry.com
Does Ancestry.com accept PayPal?
YES

Yes, Ancestry.com does currently take PayPal on their site. You can use your PayPal account or PayPal credit account to pay on Ancestry.com's website. See more details on their PayPal policies on this page.

Good luck with your shopping! If you can't find the information in the link above, you might be able to find more information on Ancestry.com's homepage here.

Last reviewed August 9, 2018. Read 1 PayPal review.

Does Family Tree DNA accept PayPal?
Not rated yet.
Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Debit & Prepaid Card Support – Winner: Ancestry.com
YES

Yes, Ancestry.com does take debit cards, prepaid debit, or prepaid gift cards. You can pay online using your debit or prepaid card at ancestry.com during checkout, You can find more information on their debit and prepaid card payment policies on their customer service page.

Good luck with your shopping! If you can't find the information in the link above, you might be able to find more information on Ancestry.com's homepage here.

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

UNLIKELY

It's unclear whether Family Tree DNA currently takes debit cards, prepaid debit cards, or prepaid Visa cards for payment. We recommend checking their FAQ page for any updated info.

We hope you find your answer. Please list any updated information you find here in the comments. Also, you can check Family Tree DNA's homepage for any updated answers regarding their debit and prepaid gift card support.

Last reviewed September 15, 2018. Read all 2 debit & prepaid cards reviews.

Best Promo Code Support – Tie
UNLIKELY

Ancestry.com has offered promo codes historically, but they have not offered a code in a while. For example, Ancestry.com has not offered any promo codes in 2018 yet. Last year (2017) they did offer 2 total coupon codes to their customers. You can find a complete list of the current Ancestry.com deals and promotions on this page.

If you're looking to promote and submit coupon codes for Ancestry.com we recommend sharing them here.

If Ancestry.com has no active promo codes right now, you can also check Dealspotr for additional types of Ancestry.com discount codes, such as single-use codes, social referral codes, and 3rd-party codes.

You may also find some additional Ancestry.com coupons and deals listed on the Ancestry.com website.

Last reviewed June 25, 2018. Read all 2 promo codes reviews.

NO

No, it appears that Family Tree DNA does not offer discount codes for their website. Searching through our database, we found that Family Tree DNA has not offered any discount codes during the past two years, which indicates that they likely do not offer them at all. However, you can always check this page for the latest Family Tree DNA promotions and other types of deals for Family Tree DNA, even if they are not offering codes specifically.

If you would like to share or publish a discount code for Family Tree DNA you can use this social couponing site.

While Family Tree DNA has no active promo codes right now, you can check Dealspotr for additional types of Family Tree DNA discount codes, such as single-use codes, social referral codes, and 3rd-party codes.

You can also check the Family Tree DNA homepage for additional information on Family Tree DNA discounts, coupons, and offers.

Last reviewed June 25, 2018. Read all 2 promo codes reviews.

Best Customer Service – Tie
UNLIKELY

Yelp

Generally, the feedback on Ancestry.com on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Ancestry.com locally are have had some issues Ancestry.com's customer service, but generally have had a satisfactory experience with them.

You can see Ancestry.com's Yelp reviews here.

Better Business Bureau (BBB)

Ancestry.com has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Ancestry.com to grade them, and they've assigned them a positive score. Most likely, Ancestry.com has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Ancestry.com's BBB rating and scorecard here.

Glassdoor

Ancestry.com has neutral to slightly positive feedback on Glassdoor. Out of 343 ratings Ancestry.com has received a 3 star rating by current and former employees. This indicates that Ancestry.com likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Ancestry.com's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Ancestry.com about average to slightly below average ratings on Trustpilot. Consumers have posted 4,146 ratings on Trustpilot and given them roughly 3 stars. It appears that users on Trustpilot who have used Ancestry.com may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Ancestry.com's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Ancestry.com.

Generally, the feedback on Ancestry.com among Redditors has been positive. Most of the responses to this thread about Ancestry.com were from people who had experience with this brand and posted positive feedback.

You can see the full Reddit thread on Ancestry.com here.

Last reviewed August 31, 2018. Read all 2 customer reviews reviews.

UNLIKELY

Yelp

Generally, the feedback on Family Tree DNA on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Family Tree DNA locally are have had some issues Family Tree DNA's customer service, but generally have had a satisfactory experience with them.

You can see Family Tree DNA's Yelp reviews here.

Glassdoor

Family Tree DNA has neutral to slightly positive feedback on Glassdoor. Out of 15 ratings Family Tree DNA has received a 3 star rating by current and former employees. This indicates that Family Tree DNA likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Family Tree DNA's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Family Tree DNA about average to slightly below average ratings on Trustpilot. Consumers have posted 8 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used Family Tree DNA may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Family Tree DNA's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Family Tree DNA.

Generally, the feedback on Family Tree DNA among Redditors has been positive. Most of the responses to this thread about Family Tree DNA were from people who had experience with this brand and posted positive feedback.

You can see the full Reddit thread on Family Tree DNA here.

Last reviewed August 4, 2018. Read all 2 customer reviews reviews.

Best Affirm Financing Support – Tie
UNLIKELY

We looked, but could not find any info on if Ancestry.com accepts Affirm financing. You might be able to find information about Ancestry.com's financing options here.

You can also look on their homepage for additional information on financing options.

Last reviewed September 15, 2018. Read all 2 Affirm financing reviews.

UNLIKELY

It's not clear whether Family Tree DNA accepts Affirm financing as a payment option. You might be able to find information about Family Tree DNA's payment financing policies here.

You can also look on their homepage for additional information on financing options.

Last reviewed July 5, 2018. Read all 2 Affirm financing reviews.

Best Afterpay Financing Support – Tie
UNLIKELY

We looked, but could not find any info on if Ancestry.com accepts Afterpay financing. You might be able to find information about Ancestry.com's financing options here.

You can also look on their homepage for additional information on financing options.

Last reviewed September 7, 2018. Read all 2 Afterpay financing reviews.

UNLIKELY

It's not clear whether Family Tree DNA accepts Afterpay financing as a payment option. You might be able to find information about Family Tree DNA's payment financing policies here.

You can also look on their homepage for additional information on financing options.

Last reviewed July 7, 2018. Read all 2 Afterpay financing reviews.

Best Klarna Financing Support – Tie
UNLIKELY

It's not clear whether Ancestry.com accepts Klarna financing as a payment option. You might be able to find information about Ancestry.com's payment financing policies here.

You can also look on their homepage for additional information on financing options.

Last reviewed September 19, 2018. Read all 2 Klarna financing reviews.

UNLIKELY

It's not clear whether Family Tree DNA accepts Klarna financing as a payment option. You might be able to find information about Family Tree DNA's payment financing policies here.

You can also look on their homepage for additional information on financing options.

Last reviewed July 10, 2018. Read all 2 Klarna financing reviews.

Best Contact Information Availability – Tie
YES

You can contact Ancestry.com via their customer service contact page.

You can also contact Ancestry.com through their social media pages. Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. Many retailers these days will respond quickly to messages you send them via social media. Here are their social pages we found:

Facebook profileInstagram pageLinkedin company pagePinterest profileTwitter pageYouTube profile

Good luck finding Ancestry.com's contact information. If you find any additional information on how to contact Ancestry.com please, such as their phone number, email address, or mailing address, post it here in this thread so other shoppers can find it. Thank you.

Last reviewed July 9, 2018. Read all 2 contact information reviews.

YES

You can contact Family Tree DNA via their customer service contact page.

You can also contact Family Tree DNA through their social media pages. Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. Many retailers these days will respond quickly to messages you send them via social media. Here are their social pages we found:

Facebook profileInstagram pageLinkedin company pagePinterest profileTwitter pageYouTube profile

Good luck finding Family Tree DNA's contact information. If you find any additional information on how to contact Family Tree DNA please, such as their phone number, email address, or mailing address, post it here in this thread so other shoppers can find it. Thank you.

Last reviewed July 9, 2018. Read all 2 contact information reviews.

Best Teacher Discount Policies – Tie
UNLIKELY

We were not able to find any specific teacher discounts offered by Ancestry.com. Check this page for the latest information about Ancestry.com's educator discounts and offers.

Check out their homepage as well to see if they've posted any additional information about teacher discounts there.

Last reviewed September 13, 2018. Read all 2 teacher discounts reviews.

UNLIKELY

We were not able to find any specific teacher discounts offered by Family Tree DNA. Check this page for the latest information about Family Tree DNA's educator discounts and offers.

Check out their homepage as well to see if they've posted any additional information about teacher discounts there.

Last reviewed July 24, 2018. Read all 2 teacher discounts reviews.

Best Black Friday Page – Tie
YES

Yes, Ancestry.com is offering Black Friday deals this year.

You can find out more about Ancestry.com's current deals on their official Black Friday Ads page.

Hope this helps! If you can't find the information in the link above, you might be able to find more information on Ancestry.com's homepage here.

Last reviewed November 21, 2018. Read all 2 Black Friday ad reviews.

YES

Yes, Family Tree DNA does post their own Black Friday deals page. You can find more info about their Black Friday deals on Family Tree DNA's Black Friday ads page.

Hope you find the information you need on Family Tree DNA's Black Friday sales. You can also check out Family Tree DNA's homepage for more information.

Last reviewed November 25, 2018. Read all 2 Black Friday ad reviews.

Best Cyber Monday Page – Tie
UNLIKELY

It's not clear whether Ancestry.com is offering any Cyber Monday deals or sales this year. It might be best to visit their site to get the latest, up-to-date info on any current deals, here.

You can always try Ancestry.com's homepage as well to see if they have additional information posted there. They may occasionally post coupon codes and deals, too: link.

Last reviewed November 22, 2018. Read all 2 Cyber Monday ad reviews.

UNLIKELY

It's not clear whether Family Tree DNA is offering any Cyber Monday deals or sales this year. It might be best to visit their site to get the latest, up-to-date info on any current deals, here.

You can always try Family Tree DNA's homepage as well to see if they have additional information posted there. They may occasionally post coupon codes and deals, too: link.

Last reviewed November 21, 2018. Read all 2 Cyber Monday ad reviews.